Deliveries and Refunds

DELIEVERY POLICY 

Shipping Options: 

We offer various shipping options to accommodate your needs: 

  • Standard Delivery: Typically takes 3-5 business days. 
  • Express Shipping (Next Day Delivery): Available for an additional fee, usually delivering within 1-2 business days and next day delivery if ordered before 1pm. 
  • International Shipping: We ship internationally, with costs varying by destination. Please note that customers are responsible for any customs duties or taxes that may apply

 

Shipping Costs: 

Shipping costs are calculated at checkout based on the weight of the items and the destination.

Free standard shipping is available on orders over £75

 

Dispatch Times: 

Orders are dispatched within 1-2 business days after payment confirmation. 

Orders placed on weekends or public holidays will be processed on the next business day. 

 

Tracking:

All shipments come with tracking information. You will receive an email with your tracking number once your order has been dispatched. 

 

Verification

All orders require a signature on delivery. 

 

RETURNS POLICY 

Return Period: 

Customers have 14 days from the date of receipt to initiate a return. 

 

Eligibility for Returns: 

Items must be returned in their original condition, unworn, and with all tags attached. 

Certain items, such as custom-made or altered products, may not be eligible for returns. 

 

Return Process: 

To initiate a return, please contact our customer service at info@vintagereworx.com to receive a return authorization. 

Include your order number and reason for return in the communication.

 

Return Shipping: 

  • Customers are responsible for return shipping costs unless the item is faulty or not as described. 
  • We recommend using a tracked service for returns to ensure safe delivery. 
  • Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded 

 

Exchange Policy

  • Since each item is unique, it is unlikely that you will find the same item in a different size or style. However, we do offer the option to exchange your purchase for another item of equal value from London Vintage (5 Cheshire Street, E2 6ED)

 

Inspection and Processing: 

Once we receive your returned item, it will be inspected before processing your refund. 

Refunds are typically processed within 7-14 business days after we receive the returned item. 

 

 

REFUND POLICY 

We aim to refund you within 7 days of receiving the returned item 

 

Refund Method: 

Refunds will be issued via the original payment method used during purchase. 

Please note that it may take additional time for your bank to process the refund. 

 

Partial Refunds: 

If items are returned damaged or not in original condition, we reserve the right to deduct a restocking fee or issue a partial refund. 

 

Discount Codes: 

If you used a discount code on your purchase and return items that bring your total below the minimum spend required for that discount, the discount amount will be deducted from your refund. 

 

DISCOUNTS POLICY 

Promotional Discounts: 

Promotional discount codes may be offered periodically through our website or email newsletters. 

These codes must be applied at checkout and cannot be retroactively applied to orders. 

 

Student Discounts (HOW TO VERIFY!) 

We offer student discounts upon verification of student status. Please check our website for details on how to redeem this offer.